About us

Kingston Debt Solutions was founded by a group of professionals looking to provide a different alternative to the current clutch of Debt Management Companies offering debt advice. Having had the misfortune of having to deal with these companies themselves, they decided to create Kingston Debt Solutions to ensure there was an alternative. They wanted to provide a service for people who had found themselves at the wrong end of a collection letter, or had received a threatening telephone call, or were even afraid to answer the door for fear of who might be there.

Those professionals wanted their company to be set apart from other debt advisory or debt management companies by removing the the negative aspects of those companies:

• No call centres. We do not operate a call centre, and instead operate with a team of dedicated Personal Debt Advisors. These Personal Debt Advisors are assigned to each person upon their first contact with Kingston Debt Solutions – they are not passed on to a colleague, and your situation does not need to be explained over and over again.
• Maintain our promises. We know how frustrating it is to hear how something is going to be said or done for you, to find out, long after you agreed it, that it was never done. If we say we are going to do something, you can be confident that we will do it. We also won’t tell you we will do something if we can’t, or that something will happen if it may not.
• Help for free. Whilst some of our services are chargeable, a fact we do not try to hideaway in small print in some obscure part of this website, we can and frequently do offer advice to people for free. Be it in the shape of some friendly advice over the telephone, or if someone drops into our office. We even offer a self help pack which we send out free of charge for people to try and help themselves.
• No pressure. None of our Personal Debt Advisors have any targets to achieve, except to offer help. If we cannot help, we will say so, although we nearly always can. They will try to remove the burden of your debts from you, allow you to get on with the more enjoyable parts of your life!

Debt Management Plans, Individual Voluntary Arrangements (IVA’s), and Bankruptcy are only some of the services Kingston Debts Solutions offer. We recently included cheaper utilities as well, all on one handy monthly bill, including gas, electricity, mobile phones, internet and even a cash back card to save you money. If needed, we can provide a service which puts all of your creditors onto one bill, and all of your utilities onto another.

For further information, complete the contact form on the right.

How to make a complaint

If you are unhappy with the service we have given you, your first point of contact should be your adviser. If this doesn't help, your adviser will pass on your complaint to our Compliance Department. Any complaints made in writing should be addressed to the Complaints Team.

How we manage your complaint

Your complaint will be considered by our Complaints Team. We may contact you if we need to know more about your situation. We will conduct a full investigation into the points raised and discuss the details of your complaint with your adviser . Once all the points have been discussed, we will contact you again to confirm whether the company accepts your complaint, either in part or in full. Where necessary, we will tell you what we will do to rectify the situation and ensure that the same problem does not reoccur. We aim to resolve a complaint within 10 working days, although where a more detailed investigation is required this could take longer. We will keep you informed of how long the process is likely to take.

Financial Ombudsman Service

If you are not satisfied with our final response you may be eligible to refer the matter to the Financial Ombudsman Service, details of which will be provided at that time.